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We aim to operate a no-hassle customer service policy and will do everything possible to ensure complete customer satisfaction.

While our Terms and Conditions do not affect any statutory rights you may have, by accessing the photosynthesis-london.com website you agree to comply with and be bound by these Terms and Conditions of use and you accept the following:

Buying Prints

You may purchase prints from www.photosynthesis-london.com either online or on the telephone at +44 (0)207 267 7635 (10 a.m. – 6 p.m. GMT).

Privacy

The personal information we collect about our customers will not be passed on to any third parties. It is only retained and used for administration, accounting, and other business activities strictly in adherence to and in accordance with the Data Protection Act 1998.

We operate an opt-in policy in terms of communicating via email, post and telephone. By becoming a customer you temporarily elect to receive communications by email. However, every time we contact you after this, you will have an opportunity to opt out of our email list.

Customer Support/Advice

We can offer technical and care advice about different types of fine art print media and other products either by email at info@photosynthesis-london.com or over the phone on +44 (0)207 267 7635 (10 a.m. – 6 p.m. GMT).

Colour

We use fully colour calibrated computer monitors and displays to produce the photosynthesis product range, however unless your monitor has been recently colour profiled, discrepancies in colour may occur.

Please contact us if you are at all concerned about such issues.

Authenticity

Accompanying each fine-art print or canvas will be a certificate of authenticity. All fine-art prints will be individually signed.

Payment options

Currently we accept all types of major credit and debit cards for online payments through our pay-pal account.
Alternatively, if you prefer to pay by cheque, you can email us with your order and send a cheque made payable to 'Julian Deghy' to:
4 The Workshops, 43 Carol Street, London NW1 0HT, UK.

Please note; we will not process your order until your cheque has cleared.

All sums are currently debited in pound sterling and our site will soon display conversion rates to other currencies. However, if you would like us to supply current ‘approximate’ conversion rates to any currency, please contact us.

Purchase Tax

All items available for online purchase and bought within the EU are priced inclusive of UK VAT (charged at 17.5%) but exclusive of delivery charges which are payable at the time your order is placed. UK VAT is deducted when a payment is processed if the purchase is from outside of the EU.

Please note; import duties and local taxes are the sole responsibility of the recipient and are payable in full before goods are available for collection from our shipping partner.

Delivery

Delivery time varies according to the particular product and delivery address. We aim to dispatch prints within 48 hours all other bespoke items and fine art editions 7-10 days of your order being processed however during busy periods, delivery may take up to 28 days. We will notify you of an approximate delivery date on receipt of your order and further clarify the delivery address and time with a ‘Dispatch’ email once your purchase order is successfully processed. Express services are available upon request.

Shipping Costs

Shipping costs are calculated on the weight, size and destination of the package and are included in your final total.

Difficulties in Ordering Online

If you have any difficulties or questions concerning ordering online please contact us. We aim to make the photosynthesis-london.com experience as positive as possible and therefore welcome any feedback or suggestions that might improve the site and customer satisfaction. Email service@photosynthesis-london.com or phone our office +44 (0) 207 267 7635 (10 a.m. – 6 p.m. GMT).

Returns Policy

We are confident that you will be happy with your purchase however if for any reason you are dissatisfied you may return your purchase within 14 days for a full refund (excluding local taxes and import duties outside of the EU and any shipping costs). We require that the product be returned; in its original packaging, in the same condition it left our depot and by the courier company who delivered your purchase or our shipping partner.

Insurance/Damaged goods

All items are fully insured during transit. In the event that your purchase does not arrive or is damaged in transit, you must inform us within 7 working days and it will be replaced. Where this is not possible, for whatever reason and at our discretion, you will be offered an alternative, a credit note to the same value or a full refund.

Liabilities and Time Limitations

All deliveries can only be made to the delivery address as stated in your order and must be signed for. Any shortages, incorrect or damaged items are your sole responsibility to identify and they must also be noted and signed for on the couriers consignment note. Once the delivery has been made the goods become your responsibility and we must be informed by email or telephone within 7 working days of any problems. Should items need to be returned to us, we will forward a returns code to you, which must be clearly shown on the package, to be collected by our courier.

General

All items available for online purchase are sold subject to these Terms and Conditions, governed by English Law brought in the exclusive jurisdiction of the English Courts. Further, you warrant that the personal information which you are required to provide, if you register to become a customer, is true and accurate in all respects and you agree not to impersonate any other person or entity or give false or misleading information. We reserve the right to reject any purchase order/instruction by you, at any time, at our sole discretion.

We treat each item order placed though the photosynthesis-london.com website as an offer by you to pay the stated price, including any taxes, carriage and import fees, in consideration of the products produced and supplied for you subject to these Terms and Conditions.

Errors and Omissions

We take care to present information accurately, however we reserve the right to alter, change and amend this website, including these Terms and Conditions, at any time and to update the photosythesis-london.com product range and prices without prior notification.

As such, we accept no liability whatsoever or howsoever caused as a result of any changes to or inaccuracies in the photosynthesis-london.com website or any failure to supply goods.

We expressly reserve the right to change prices, at any time.

Trademarks and Copyright

All content on this website, including trademarks and logos are the property of photosynthesis, our affiliates or licensors and are protected by UK and International Copyright Law. It must not be replicated, copied, sold, modified or exploited in any way without prior written consent.

All images are sold as display items only. They must not be reproduced or used in any other way whatsoever.